Why does Amazon offer free super saver shipping only to delay said shipping indefinitely? The free shipping offer instills goodwill while the postponement negates it entirely.
Case in point: a hardcover cookbook ordered for the hubby's birthday. On his birthday, March 3, I offered an apology for his missing present. Today, March 29, upon viewing the order status and noting that it still hadn't shipped, he canceled the order. What's the point?
For Amazon, it's $58 in lost revenue today but even more in lost revenue longer term. It's so much easier to shop at the local B&N and use my discount card. Now to go to B&N and buy the latest book in John Illig's trilogy, Man in the Middle, for my brother-in-law.
You would think I'd learn.
Showing posts with label amazon. Show all posts
Showing posts with label amazon. Show all posts
Sunday, March 29, 2009
Tuesday, July 8, 2008
Mea Culpa
I ordered a work-related book from Amazon on June 26. Since the dollar amount was so close to the "free shipping" minimum, I ordered another small book to qualify. When I looked at the estimated arrival date, it stated July 8. I immediately thought, "that's impossible." I could walk there by then. They must be setting low expectations and planning to exceed them . . . wrong.
Three days later, the "shipment has left seller facility and is in transit" (Warrendale PA)
Three more days later, "arrival scan" (Warrendale PA -- same town! Traveling by rickshaw?)
Three additional days later, "in transit" followed immediately by "undeliverable"
Whaaaaaaaaaat? I checked my order and, sure enough, I had my old zip code on the shipping address from our previous office which is, by the by, two feet up the road.
My question: Wouldn't it be cheaper for the USPS to do a simple zip code lookup and deliver it to my office than to ship it back to Amazon? I know I screwed up but come on. Aren't they the official keepers of all things zip code related? What the ?
If I were Amazon and shipping a gazillion packages through the U.S. Postal Service, I would demand better service. Now, according to an email from their customer service team, I will be getting a full refund for the returned book.
Good! Because I just ordered it from Barnes and Noble and it will be ready for pickup later this week.
Three days later, the "shipment has left seller facility and is in transit" (Warrendale PA)
Three more days later, "arrival scan" (Warrendale PA -- same town! Traveling by rickshaw?)
Three additional days later, "in transit" followed immediately by "undeliverable"
Whaaaaaaaaaat? I checked my order and, sure enough, I had my old zip code on the shipping address from our previous office which is, by the by, two feet up the road.
My question: Wouldn't it be cheaper for the USPS to do a simple zip code lookup and deliver it to my office than to ship it back to Amazon? I know I screwed up but come on. Aren't they the official keepers of all things zip code related? What the ?
If I were Amazon and shipping a gazillion packages through the U.S. Postal Service, I would demand better service. Now, according to an email from their customer service team, I will be getting a full refund for the returned book.
Good! Because I just ordered it from Barnes and Noble and it will be ready for pickup later this week.
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