Random Nonsense

The lights are on but no one's home . . . I went to Dunkin' Donuts on the way to work this morning. No one in the place except the...

While the following story doesn't rankle me as much as my interminable Home Depot experience, my Dell hell, my two separate Delta expe...

Why does Amazon offer free super saver shipping only to delay said shipping indefinitely? The free shipping offer instills goodwill while t...

I thought this was sweet and well done. Happiness as Your Business Model View more Tara Hunt . (tags: magnolia worpress )

The folks at Trendwatching recently coined the word PERKONOMICS. "A new breed of perks and privileges, added to brands’ regular offeri...

Okay, so I'm not trying to get into the business of restaurant reviews but my boss and I took some high-profile clients to a much touted...

I ordered a work-related book from Amazon on June 26. Since the dollar amount was so close to the "free shipping" minimum, I orde...

My brother and his family just got back from a fabulous vacation at La Quinta Resort & Club outside of Palm Springs. As beautiful as it...

Bear with me. I promise this is the last, albeit brief, commentary about customer service. In stark contrast to my God-awful experien...

After nine months of mayhem and, no exaggeration, probably 20+ calls to customer service, I just received a long overdue $125 refund from Ho...